How can I contact Gad Goldman?
You can simply email us at firstname.lastname@example.org where our customer service team will be happy to help you with whatever you need!
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX)
SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We processorders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 -20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For furtherdetails of charges, please contact your local customs office.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Are your products made of real gold and diamonds?
Each product in Gad Goldman is manufactured with the highest quality materials, including a lead-free brass base/nickel and 18-carat gold plating. Our jewels may look like real pieces of gold or silver, but they are not fine jewels. Depending on the item, our jewellery consists of a fine gilding, silver plating applied to a brass metal base. The Diamonds used in all of our pieces are simulated zirconia cubic diamond + Lab diamonds. They are not true diamonds or precise gemstones. However, they are created with the utmost attention to detail to capture the brightness and brightness of the real diamonds for a fraction of the cost. Our jewels look, feel and shine like real gold jewels.